Return & Refund Policy – LUXERY SERVICE LTD

Return & Refund Policy

Effective Date: June 18, 2025

Thank you for shopping with LUXERY SERVICE LTD. We aim to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, please review our return and refund policy below.

1. Return Period

You may request a return within 30 days of receiving your order.

2. Conditions for Returns

  • Items must be unused, in original packaging, and in the same condition as received.
  • Proof of purchase (receipt or order confirmation) is required.
  • Returns due to customer error (wrong item ordered, change of mind) are accepted, but return shipping costs will be the responsibility of the customer.
  • If the item is damaged or defective upon arrival, we will provide a full refund or replacement at no additional cost.

3. How to Request a Return

To initiate a return, please contact our customer support via:

We will provide instructions on how to return your item, including the return address.

4. Refunds

Once your return is received and inspected, we will notify you by email. If your return is approved, your refund will be processed within 7 business days, and a credit will automatically be applied to your original method of payment.

5. Non-Refundable Items

  • Gift cards
  • Downloadable digital products
  • Personalized or customized items

6. Shipping Costs

Shipping costs are non-refundable unless the return is due to our error (damaged or incorrect item). If you receive a refund, the cost of original shipping (if any) will be deducted from your refund unless stated otherwise.

7. Contact Information

If you have any questions about our return and refund policy, please contact us:

  • Email: info@luxeryservice.eu
  • Phone: (+49) 089 / 66 56 0020
  • WhatsApp: +33 7 57 75 04 73
  • Company Address: Zum Uhlenbrauck 25, 44319 Dortmund, Germany
  • Company Number: 16489223

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