Frequently Asked Questions
1. What is LUXERY SERVICE LTD?
We are a company based in Dortmund, Germany offering high-quality products with fast European delivery.
2. Where are you located?
Our company is located at Zum Uhlenbrauck 25, 44319 Dortmund, Germany.
3. What are your delivery times?
Delivery usually takes 2 to 3 business days within Germany and Europe.
4. Do you deliver outside Europe?
Currently, we only deliver within Germany and Europe.
5. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number.
6. What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and bank transfer.
7. Is my payment information secure?
Yes, we use SSL encryption and secure payment gateways.
8. Can I return a product?
Yes, you can return products within 30 days of delivery.
9. How do I contact customer service?
You can email us at info@luxeryservice.eu or call +49 089 66 56 0020.
10. What if my order arrives damaged?
Please contact us immediately with photos. We’ll send a replacement or refund.
11. Do you offer warranty on your products?
Yes, all products come with a 12-month warranty against defects.
12. How can I cancel my order?
Contact us as soon as possible before the order is shipped.
13. Do you offer bulk or wholesale prices?
Yes, please contact us for custom wholesale offers.
14. Can I customize a product?
We currently do not offer product customization.
15. Is there a minimum order value?
No, there is no minimum order requirement.
16. Are there shipping fees?
Yes, shipping fees depend on destination and order size, shown at checkout.
17. Do you provide invoices?
Yes, you’ll receive a digital invoice via email after purchase.
18. How do I reset my account password?
Use the “Forgot Password” link on the login page to reset your password.
19. Do you have a physical store?
No, we are an online-only business.
20. Can I change my shipping address after placing an order?
Yes, if the order hasn’t been shipped yet. Contact us immediately to request changes.
21. What languages does your support team speak?
We provide support in English, French, and German.
22. Where can I find your Terms & Conditions?
You can find them on our website under “Terms & Conditions”.
23. What is your return address?
Please contact us first. We’ll provide the appropriate return address.
24. How do I know my order went through?
You will receive a confirmation email right after your order is placed.
25. Can I get a VAT invoice?
Yes, VAT invoices are available on request. Please contact our team.